Pricing

Issuing a Refund

Full or partial — back to the card, in cash, or as store credit.

Intermediate· 4 min read· Last updated: 2026-05-05· 79 people found this helpful

**1.** Till → Sales history. **2.** Find the sale you want to refund. **3.** Press **“Refund”** and choose full or partial. **4. Reason.** Customer satisfaction, a problem with the service, a faulty product. **5. Refund method.** - Back to the same card (Stripe / iyzico, automatically). - Cash (out of the till). - Store credit (towards the next visit). **6. Approval.** A manager approves it (rule: amounts over ₺500). **7. Automatically:** an e-Archive credit note is issued and loyalty points are reversed. 📊 The refund report (Reports → Financial → Refunds) breaks this down per staff member.

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Online Payment at Booking
The customer pays by card while booking, and the salon is covered.
Stripe Connect Setup
Connect Stripe so you can take deposits and no-show fees on online bookings.
e-Invoice Setup
Tax-authority-approved e-invoicing — Nilvera, Logo and Mikro integrations.
Taking a Deposit
Payment up front on expensive services — your protection against no-shows.

Taking a Deposit

Payment up front on expensive services — your protection against no-shows.

Issuing a Refund

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