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Staff Performance Report

Revenue, repeat rate and NPS — the basis for bonuses.

Intermediate· 3 min read· Last updated: 2026-05-05· 33 people found this helpful
Monthly metrics per staff member: - **Revenue** — the total they generated. - **Appointments** — completed / cancelled / no-show. - **Repeat rate** — how often their customers come back (higher is better). - **NPS** — the customer score (1–5). - **Service duration** — the average; much too fast points at quality, much too slow at capacity. - **Commission earned** — under whichever rule applies. **Comparison.** Against others in the same role. **Target-based bonus.** Settings → Payroll → Bonus rule (revenue over ₺50k = 5% extra, for example). 📅 Print and share it before a one-to-one at the annual review.

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