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Appointment Not Showing on Calendar

Filters, location, staff assignment and cache — a checklist.

Intermediate· 3 min read· Last updated: 2026-05-05· 47 people found this helpful
**1. Is a filter on?** Clear every filter above the calendar (staff, service, location, status). **2. The right location?** With multiple locations, check the picker in the top bar. **3. The right staff member?** Is the appointment assigned to them? Check the staff-column view. **4. Date range.** Is it in the past or far in the future? Navigate there directly. **5. Browser cache.** Hard refresh with Ctrl+Shift+R (Cmd+Shift+R on Mac). **6. Inactive staff.** An inactive staff member is hidden on the calendar — reactivate them. **7. Cancelled.** Filter → show “Cancelled”. **8. Audit log.** Settings → Activity log → find it under “appointment created”. If it is still missing there may be a sync problem — write to support with a screenshot.

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