Can't Sign In
Is the email right? Check which address is registered with Glanevo Reset the password Sign-in screen → “Forgot password” → a code arrives …
Appointment Not Showing on Calendar
Is a filter on? Clear every filter above the calendar (staff, service, location, status) The right location? With multiple locations, chec…
SMS Not Reaching Customers
Your provider account is out of balance SMS is sent through the Netgsm/Twilio account you connected — check the balance and top up from your…
Online Payment Failed Error
Card errors - `card_declined`: the bank refused it — the customer needs to call their bank - `insufficient_funds`: not enough on the card - …
Duplicate Customer Records
Customers → Duplicates The system finds profiles sharing a phone number or email address Preview See how many appointments and sales each …
Panel Loading Slow
Connection speed Check [fastcom](https://fastcom); under Mbps, restart your router Browser choice Chrome and Edge are fastest; Safari is …
Accidentally Deleted Data
The bin ( days) A deleted customer, appointment or service sits in Customers → Bin for days Restore One click brings it back with everyth…
Capacity Exceeded Warning
Glanevo warns you when you go past your plan's limits: Staff limit Pro = , Premium = - Delete or archive inactive staff - Or upgrade (Pro …
