Skip to main content
Get a demoLog in
Appointments & CalendarWeekly / daily viewOnline bookingWaiting listD-CCM timing
Till & TabQuick till (POS)TabsPayment linksTill reports
My AI TeamNo-show remindersWin back old clientsFill empty slotsApproval Box
LabColour formulasAllergens & historyD-CCM engineStock match
All features →
Hair salonCuts, colour, formula archive
BeautyLong sessions, packages, tabs
SpaMemberships, rooms, capacity
BarberFast turnover, walk-ins
All industries →

Online Payment Failed Error

Stripe and iyzico error codes, KYC, card limits and 3-D Secure.

Advanced· 5 min read· Last updated: 2026-05-05· 38 people found this helpful
**1. Card errors.** - `card_declined`: the bank refused it — the customer needs to call their bank. - `insufficient_funds`: not enough on the card. - `expired_card`: the card has expired. **2. 3-D Secure.** The customer did not enter the SMS code, or entered it wrongly — it can be retried after three to five minutes. **3. Stripe account not verified.** Glanevo → Settings → Payments → Stripe → “Verify account” → upload the missing documents. **4. Broken webhook.** Glanevo → Settings → Payments → “Webhook test” — does it return 200? **5. Test mode still on.** With Stripe Live mode off, only test cards work. **6. Foreign-card restrictions.** Some banks restrict transactions with foreign acquirers (Stripe Ireland); the customer has to ask their bank to allow international transactions. **Logs.** Settings → Activity log → “payment failed” carries the full Stripe error message.

Was this article helpful?

Open in the panel (AI assistant + telemetry) →

Related articles

Next article →

Duplicate Customer Records

The merge tool — one profile with the whole appointment and sales history.