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Can't Sign In

Password, 2FA, sessions and locked accounts — solved step by step.

Beginner· 3 min read· Last updated: 2026-05-05· 89 people found this helpful
**1. Is the email right?** Check which address is registered with Glanevo. **2. Reset the password.** Sign-in screen → “Forgot password” → a code arrives at the registered address → set a new one. **3. The 2FA code is rejected.** - Is your authenticator app's clock in sync? (Settings → Time → Set Automatically) - Use a recovery code, if you saved them. - To reset 2FA, write to support; it is disabled after an identity check. **4. Account locked.** Five wrong passwords in a row lock it for 15 minutes. Wait and try again. **5. Invitation not accepted.** If the salon owner added you and you cannot find the email, check your spam folder. **6. Browser problems.** Clear cookies and cache, try a private window, or another browser (Chrome, Firefox). 📞 Still stuck? Write to destek@glanevo.com with your email address and salon name.

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