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Waitlist Management

Put a customer on the waitlist for a full slot and notify them automatically when it frees up.

Intermediate· 3 min read· Last updated: 2026-05-05· 56 people found this helpful
The waitlist keeps **cancelled slots** from going to waste: **1. Adding a customer.** During booking, a full slot offers “Add to waitlist”. **2. When a cancellation comes in,** the system automatically: - sends an SMS and email to the person at the top of the list; - moves to the next person if they do not confirm within 30 minutes; - creates the appointment as soon as somebody confirms. **3. Adding by hand.** As a staff member you can add a customer to the waitlist from the panel. **4. Where to see it.** Appointments → Waitlist tab — who is waiting, for which service, and since when. 📊 A waitlist typically raises salon occupancy by **8–12%**.

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