How to Create an Appointment
There are three ways in: Click a slot in the calendar The fastest route — click an empty slot, pick the customer and service in the small …
Calendar Views
Glanevo has five calendar views: - Day — hour by hour and detailed; the one most people live in - Week — Monday to Sunday, good for plannin…
Drag & Drop Appointments
Drag an appointment on the calendar to: - change its time (same staff member, different hour); - change the staff member (column to column);…
Recurring Appointments
Set up a recurring appointment for your regulars: When you open a new appointment, tick “Repeat” Pattern: - Weekly (every Tuesday at :, …
Group Booking
A group booking puts two or more people into the same slot: New appointment → tick “Group” Add customers Select several customers (a bri…
Waitlist Management
The waitlist keeps cancelled slots from going to waste: Adding a customer During booking, a full slot offers “Add to waitlist” When a ca…
No-show Policy
A no-show fee is charged automatically when a customer does not turn up Turn it on under Settings → Appointments → No-show fee Amount A …
Conflict Resolution
Conflicts come in three kinds: Staff conflict The same staff member booked twice at the same hour — the system blocks it, and overriding i…
