Skip to main content
Get a demoLog in
Appointments & CalendarWeekly / daily viewOnline bookingWaiting listD-CCM timing
Till & TabQuick till (POS)TabsPayment linksTill reports
My AI TeamNo-show remindersWin back old clientsFill empty slotsApproval Box
LabColour formulasAllergens & historyD-CCM engineStock match
All features →
Hair salonCuts, colour, formula archive
BeautyLong sessions, packages, tabs
SpaMemberships, rooms, capacity
BarberFast turnover, walk-ins
All industries →

No-show Policy

Charge for missed appointments and teach customers to book seriously.

Intermediate· 4 min read· Last updated: 2026-05-05· 145 people found this helpful
A **no-show fee** is charged automatically when a customer does not turn up. **1.** Turn it on under **Settings → Appointments → No-show fee**. **2. Amount.** A flat sum (₺100, say) or a percentage of the service price (50%, say). **3. Threshold.** How many hours before the appointment a cancellation still avoids the fee (two hours, for example). **4. Card pre-authorisation.** The customer has to give card details when booking — Stripe or iyzico stores them without charging. **5. Automatic collection.** When you mark a no-show, the fee is taken through the Stripe webhook and an invoice goes to the customer. 📉 A no-show fee typically cuts the no-show rate by around **70%**.

Was this article helpful?

Open in the panel (AI assistant + telemetry) →

Related articles

Next article →

Conflict Resolution

Same staff member, double booking — how the system sorts it out.