Intermediate· 5 min read· Last updated: 2026-05-05· 41 people found this helpful
**The scenario.** A customer misses their appointment → 24 hours later an automatic WhatsApp message with a discount.
**Setting it up:**
1. Automations → + New → choose the “No-show recall” template.
2. **Trigger.** `appointment.no_show` (Glanevo marks it automatically 30 minutes after the slot).
3. **Condition.** Has the customer opted in? Continue only with marketing consent.
4. **Wait.** 24 hours, to give them breathing room.
5. **Action.** A WhatsApp template:
```
Hi {name}, we noticed you couldn't make it yesterday.
If something came up, we completely understand. If you'd like
to come back, here's 15% off just for you (valid for 10 days):
{coupon_code}
```
6. **Follow-up.** If there is still no booking after seven days, send an SMS reminder.
📈 Typical recovery rate: 25–35%. The return is easy to see — one customer is worth about ₺3,000 in lifetime value.
